Pengaruh Diskon Terhadap Loyalitas Konsumen Online Food Delivery

Ayustina, Nurma Dian (2022) Pengaruh Diskon Terhadap Loyalitas Konsumen Online Food Delivery. Sarjana (S1) thesis, Universitas Islam "45" Bekasi.

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Abstract

Many companies use social media to market their products and services, where this facility is done to minimize the marketing budget and is also considered more effective for interacting directly with consumers. One company that uses social media to do marketing is ShopeeFood.The purpose of this study was to determine the extent of the effect of discounts on online food delivery loyalty. Data collection techniques using a questionnaire. The data analysis technique used simple linear regression. The results of this study indicate that discounts affect 57.6% of online food delivery consumer loyalty, the remaining 42.4% of online food delivery consumer loyalty variables are influenced by other factors (besides price discounts). Discounts have a positive and significant effect on online food delivery consumer loyalty with a coefficient value of 0.456. Suggestions from further researchers, it is better to study more about marketing communication theory and consumer loyalty. In addition, it is better to use other variables that have not been studied in this study because there are other factors that can affect consumer loyalty such as factors of service quality, customer satisfaction, and handling consumer complaints. Keywords: Discount, Consumer Loyalty, Marketing Communication, Online Food Delivery.

Item Type: Thesis (TA, Skripsi, Tesis, Disertasi) (Sarjana (S1))
Contributors/Dosen Pembimbing,NIDN Dosen bisa diakses di LINK https://bit.ly/NIDNdosenunismabekasi:
ContributionContributors / Dosen PembimbingNIDN
UNSPECIFIEDKatili, Kartini Rosmalah Dewi042812870
Keywords / Kata Kunci: Discount, Consumer Loyalty, Marketing Communication, Online Food Delivery
Subjects: Manajemen Pemasaran
Public Relations
Faculty: Fakultas Komunikasi Sastra dan Bahasa > Ilmu Komunikasi S1
Depositing User: Ms. Nurma Dian Ayustina
Date Deposited: 15 Sep 2022 02:15
Last Modified: 15 Sep 2022 02:15
URI: http://repository.unismabekasi.ac.id/id/eprint/1157

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