Pengaruh Sistem Reward dan Punishment terhadap Kinerja Pegawai KPP Pratama Cikarang Utara

Nuraeni, Nuraeni (2026) Pengaruh Sistem Reward dan Punishment terhadap Kinerja Pegawai KPP Pratama Cikarang Utara. Sarjana (S1) thesis, Universitas Islam 45.

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Abstract

This study aims to determine and analyze the partial effect of the Reward and Punishment System on Employee Performance at the North Cikarang Pratama Tax Office (KPP Pratama). This study employed a quantitative approach with a survey design. Saturated sampling was employed for the entire population. The sample consisted of 93 employees at the North Cikarang Pratama Tax Office (KPP Pratama) from various divisions. The data used were primary data using a questionnaire as the primary source and secondary data as supporting references, collected through observation and questionnaires. Data analysis techniques included descriptive analysis, validity tests, reliability tests, classical assumption tests (normality, multicollinearity, heteroscedasticity), multiple linear regression, t-tests, and the coefficient of determination (R²). The measurement scale used was a Likert scale. The results indicate that the reward system partially has a positive and significant effect on employee performance at the North Cikarang Pratama Tax Office (KPP Pratama), with a regression coefficient of 0.687. Similarly, the punishment variable was proven to have a positive and significant effect on performance, with a regression coefficient of 0.563. The adjusted R-squared result showed 0.664. This means that the X variables (Reward and Punishment) simultaneously have a 66.4% effect on the Y variable (Employee Performance). The remaining 33.6% is influenced by other variables not included in this study, such as organizational culture, leadership, training, and assessment.

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