SUPERVISORY FUNCTION OF THE GOVERNMENT IN IMPROVING THE CAPABILITIES OF GOVERNMENTAL ORGANIZATIONS RESPONSIBLE FOR PUBLIC SERVICES

Fadhilah, Fadhilah (2023) SUPERVISORY FUNCTION OF THE GOVERNMENT IN IMPROVING THE CAPABILITIES OF GOVERNMENTAL ORGANIZATIONS RESPONSIBLE FOR PUBLIC SERVICES. Journal of Namibian Studies, 34. pp. 1-15. ISSN 2197-5523

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Official URL: https://namibian-studies.com/index.php/JNS/article...

Abstract

In the reformation era, the growth of democracy in Indonesia has encouraged the Indonesian government to enhance the quality of public services. This is particularly true ever since the worldwide monetary crisis, which significantly affected the country. A public service organization’s achievement of its goals, vision, and mission is influenced in part by the role of the leader in performing their supervisory function. In this case, the government can serve as an internal supervisor. In addition, the public and other related institutions can also play a significant role as external supervisors. In Bekasi City, its Investment and One-Stop Service Office (DPM-PTSP) is one of the leading public service institutions in West Java, and at the national level (Bekasi City’s DPM-PTSP’s Strategic Plan, 2018). This status could not be detached from the role of leaders within the organization in improving its capabilities. As a result, the DPM-PTSP has become one of the top public service organizations in Indonesia. Several enhancements have been made by Bekasi City’s DPM-PTSP to improve its capabilities. This is one of the reasons why this research was conducted. This research is a case study on supervisory function in improving organizational capabilities, examining the balance of relationship pattern between Human resources - Organizational Structure - Activity Process at Bekasi City’s DPMPTSP. The findings indicate that the organizational structure was still somewhat bureaucratic, so the balance of relationship pattern among those three elements remained suboptimal. To improve the capability of a public service organization, its organizational structure should be adjusted through the evaluation of job design preparation involving the role of the leader who undertakes their supervisory function. Keywords: leader’s role, government supervisory function, organizational capability, public service.

Item Type:	Article
Keywords / Kata Kunci:	Keywords: leader’s role, government supervisory function, organizational capability, public service.
Subjects:	Etika Manajemen Sumber Daya Manusia Organisasi Pemerintahan Daerah Pelayanan Filsafat Manusia
Faculty:	Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Pemerintahan S1
Depositing User:	Mr Feby Heryanto., S.Sos
Date Deposited:	05 Jun 2023 08:24
Last Modified:	20 Jun 2023 07:56
URI:	http://repository.unismabekasi.ac.id/id/eprint/2779

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