Implementasi Prinsip-Prinsip Good Governance di Mal Pelayanan Publik Kota Bekasi

Islam, Muhammad Syaiful (2022) Implementasi Prinsip-Prinsip Good Governance di Mal Pelayanan Publik Kota Bekasi. Sarjana (S1) thesis, Universitas Islam "45" Bekasi.

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Abstract

ABSTRACT Muhammad Syaiful Islam. 2022. Implementation of the Principles of Good Governance in Public Service Malls-Bekasi City. Thesis, Department of Government Science, Faculty of Social and Political Sciences, Islamic University "45" Bekasi, Supervisor: Dr. Aos Kuswandi, Drs., M.Si The low quality of public services is one of the highlights directed at the government bureaucracy in Indonesia in providing services to the community. The system of public service procedures that tend to be long, difficult or convoluted, the professionalism of human resources (HR) is still low, uncertainty of time and costs, resulting in public services in Indonesia being less effective and efficient, therefore as an indication of the low quality of public services. This study aims to analyze the Implementation of the Principles of Good Governance in Public Service Malls-Bekasi City with the theory used the Principles of Good Governance according to UNDP (United Nation Development Programme), 1997 in the book Sedarmayanti, (2012: 13) as follows: Participation, Legal Certainty, Transparency, Responsibility, Agreement-Oriented, Fairness, Effectiveness and Efficiency, Accountability and Strategic Vision. The method in this study uses qualitative with data collection techniques through observation, interviews and documentation. The results showed that the Implementation of the Principles of Good Governance in the Public Service Mall-Bekasi City, including: (1) Participation, community presence is sufficient / quite good, (2) Legal Certainty, in handling Collusion, Corruption and Nepotism (KKN) does not have authority in granting sanctions. For Collusion, Corruption and Nepotism (KKN) is anticipatory through the development of online systems, (3) Transparency, a description of the total number of people with the type of service that has or has not completed the administration, is not listed by the Bekasi Public Service Mall-City on its website/ website. So it becomes less likely to be a lack of trust, (4) Responsibility, service response to the community, good. And public complaints can be seen in the reviews on the website of the Bekasi Public Service Mall-City, it's just that the complaint report has no response from the Bekasi City-Public Service Mall, (5) Agreement-Oriented, for community involvement, the community is only more about fulfilling or resolving administration, (6) Justice, provision / treatment of good services is felt by the community. At the facilities of the Bekasi City Public Service Mall-For summoning, a mic / speaker is required, (7) Effectiveness and Efficiency, optimization of service integrity can be carried out when the requirements and data identification are appropriate. For working hours still lack discipline, (8) Accountability, implementation based on tupoksi (main duties and functions) minimizes the level of community complaints, (9) Strategic Vision, innovation is always studied according to community needs through an emotional approach. Keywords: Public Service, Good Governance, Public Service Mall, Local Government.

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