EFEKTIVITAS APLIKASI MOBILE JAMINAN KESEHATAN NASIONAL (JKN) DALAM PELAYANAN KESEHATAN DI BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN CABANG KOTA BEKASI

Solehah, Elsa (2025) EFEKTIVITAS APLIKASI MOBILE JAMINAN KESEHATAN NASIONAL (JKN) DALAM PELAYANAN KESEHATAN DI BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN CABANG KOTA BEKASI. Sarjana (S1) thesis, Universitas Islam 45.

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Abstract

The National Health Insurance (JKN) Mobile Application is a digital innovation from BPJS Health that aims to facilitate participants in accessing services and information regarding the National Health Insurance independently. This application has not been fully utilized by all JKN participants in Bekasi City. This is caused by a lack of knowledge about the existence of the Mobile JKN application, limited understanding in its use especially for communities that are less familiar with technology, and limitations in ownership of devices such as smartphones. This research aims to identify the effectiveness of the use of the Mobile JKN application in health services at the BPJS Health Branch in Bekasi City, as well as to analyze the barriers and efforts made to overcome these challenges. The research method used is descriptive qualitative, with data collection techniques through literature study, observation, interviews, and documentation. Based on the research findings, it can be concluded that the effectiveness of the Mobile JKN application in healthcare services at the BPJS Kesehatan Branch in Bekasi City can be considered not yet effective. The most common obstacles are difficulties during the initial registration process, such as OTP codes not being received, errors or duplicate data on phone numbers and NIK that serve as hindrances, a lack of understanding among certain groups, and technical system issues, which result in the effectiveness of application usage not being maximized.

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