Kualitas Pelayanan Publik Di Kantor Kelurahan Bintara Kecamatan Bekasi Barat Kota Bekasi

Gumelar, Iman (2024) Kualitas Pelayanan Publik Di Kantor Kelurahan Bintara Kecamatan Bekasi Barat Kota Bekasi. Sarjana (S1) thesis, Universitas Islam 45 Bekasi.

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Abstract

In fulfilling their needs, all levels of society require public services. Public services provided to the community are one of the main tasks organized by the government. Public services provided by the government essentially aim to improve and create public welfare. Bintara Urban Village in Bekasi City in 2022 won an award, namely being selected as the winner in the urban village performance competition at the Bekasi City level in 2022. This is one of the results or efforts from the Bintara Urban Village and the Bekasi City Government to motivate and trigger to improve the performance of the Urban Village and provide the best service for the community. The Bintara Urban Village Office is empowered to improve the quality of services to serve the community. The purpose of this research is to analyze the quality of public services at the Bintara Urban Village Office, Bekasi City. In this study using qualitative descriptive research methods. The sources of this research are primary data sourced from informants, documents, and events and secondary data sourced from books, articles, journals, and research related to the field of study. Data acquisition techniques were obtained through observation, interviews, and documentation. Keywords : Quality Service, Public Service, Urban Village

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