Emilia, Adinda Fitri (2023) Collaborative Governance Pengawasan Pelayanan Publik (Implementasi Kerjasama Ombudsman Republik Indonesia dan Kementerian Dalam Negeri). Sarjana (S1) thesis, Universitas Islam 45 Bekasi.
![[img]](http://repository.unismabekasi.ac.id/style/images/fileicons/text.png) |
Text
Pendahuluan.pdf.pdf Download (552kB) |
|
Text
BAB I.pdf.pdf Download (314kB) |
|
Text
BAB II.pdf.pdf Restricted to Repository staff only Download (226kB) | Request a copy |
|
Text
BAB III.pdf.pdf Restricted to Repository staff only Download (86kB) | Request a copy |
|
Text
BAB IV.pdf.pdf Restricted to Repository staff only Download (448kB) | Request a copy |
|
Text
BAB V.pdf.pdf Download (25kB) |
|
Text
DAFTAR PUSTAKA.pdf.pdf Download (150kB) |
Abstract
The implementation of public services often involves maladministration, requiring oversight of public services, which refers to Article 35 of Law Number 25 of 2009 concerning Public Services. The memorandum of understanding between the Ombudsman of the Republic of Indonesia and the Ministry of Home Affairs of the Republic of Indonesia Number 18/ORI-MOU/V/2022 and Number 119/2515/SJ is a form of collaborative governance with the aim of cooperation related to oversight of public services to prevent maladministration in the delivery of public services. This study aims to analyze related to collaborative governance oversight of public services, implementation of cooperation between the Ombudsman of the Republic of Indonesia and the Ministry of Home Affairs, as well as community participation in oversight of public services. This study uses the constructivism paradigm and applies a qualitative research method with a case study research design. Data acquisition techniques in this study were through observation, in-depth interviews, documentation and triangulation. In this study, the recruitment of informants initially used purposive sampling but over time the research changed to snowball sampling by applying data analysis techniques through data collection, data reduction, data presentation and conclusions. The results of the study state that the implementation of the collaboration process related to the ongoing supervision of public services includes the scope of exchanging data and information as well as resolving public complaints. Monitoring and evaluation of the memorandum of understanding that was carried out by the Ombudsman of the Republic of Indonesia then resulted in the stages of drafting a cooperation agreement with the Directorate General of Population Civil Registration regarding the use of Population Identification Numbers and the Inspectorate General of the Ministry of Home Affairs concerning joint investigations related to the follow-up of the memorandum of understanding in the form of a cooperation agreement. Keywords: Collaborative Governance; Oversight Public Service
| Item Type: | Thesis (TA, Skripsi, Tesis, Disertasi) (Sarjana (S1)) | ||||||
|---|---|---|---|---|---|---|---|
| Contributors/Dosen Pembimbing,NIDN Dosen bisa diakses di LINK https://bit.ly/NIDNdosenunismabekasi: |
|
||||||
| Keywords / Kata Kunci: | Collaborative Governance; Pengawasan Pelayanan Publik | ||||||
| Subjects: | Kebijakan Publik Pelayanan |
||||||
| Faculty: | Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara S1 | ||||||
| Depositing User: | Ms. Adinda Fitri | ||||||
| Date Deposited: | 31 Jul 2023 06:37 | ||||||
| Last Modified: | 31 Jul 2023 06:37 | ||||||
| URI: | http://repository.unismabekasi.ac.id/id/eprint/3084 |
Actions (login required)
 |
View Item |